Return Policy

MADE TO ORDER · NO RETURNS OR EXCHANGES FOR SIZING

Every YOU LOVE HER item is printed on demand, just for you, once you place your order. Nothing is mass-produced and nothing sits in a warehouse, so there's zero waste.

Because each piece is made specifically for your order, we can't accept returns, exchanges or refunds for the wrong size, change of mind, or ordering by mistake.

Please check your size before you order

Clothing products have a size guide on the product page with measurements in inches and centimetres. Compare it with a piece of clothing you already own that fits you well. If you're unsure, email hello@ylhcsd.com before you buy and we'll help.

Damaged, faulty or wrong items

If your order arrives damaged, misprinted, faulty, or isn't what you ordered, we'll put it right. Email hello@ylhcsd.com within 30 days of delivery with your order number and a clear photo of the problem, and we'll send a free replacement or give you a full refund. You don't need to send the item back unless we ask.

Lost orders

If your order hasn't arrived or the tracking hasn't moved for a long time, email us with your order number and we'll investigate with our print and shipping partner.

Cancellations

Production usually starts within a few hours. If you need to cancel or change your order, email us as soon as possible. We'll do our best, but once printing has started we can't cancel it.

CDs and vinyl

CDs and vinyl are sold and shipped by our partner Elastic Stage, so their returns policy applies to those orders.

Mastering, mixing and digital downloads

Music services have their own terms, shown on each service's product page. Digital downloads are final once delivered.

This policy doesn't affect your statutory rights.